Privacy Policy

Last Updated: 02 October 2023.

Introduction

Welcome to AI-DESK. We take your privacy seriously. This Privacy Policy outlines our practices for collecting, using, and safeguarding your personal information in compliance with the General Data Protection Regulation (GDPR) and other international data protection laws.

Consent

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Data

• Contact Information: Name, email address, and phone number
• Account Details: Usernames, passwords, and account settings

Usage Data

• Log Files: IP address, browser type, and timestamps
• Behavior Data: Clickstreams, time spent on pages, and other usage patterns

We use cookies and similar tracking technologies to enhance user experience and gather data for analysis.

Legal Basis for Processing

We process your data based on:

• Your explicit consent
• Contractual obligations
• Legitimate business interests
• Compliance with legal obligations

How We Use Your Information

• To personalize your experience
• To deliver customer support
• To analyze and improve our services
• To fulfill legal and contractual obligations

Data Sharing and Transfers

We do not sell your personal data. We may share information with:

• Sub-processors and service providers
• Legal and regulatory bodies

International data transfers will comply with GDPR regulations.

Security Measures

We employ state-of-the-art security protocols to protect your data from unauthorized access, alteration, or destruction.

Your Rights

Under GDPR, you have the right to:

• Access your data
• Correct inaccuracies
• Erase data
• Object to processing
• Data portability

Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy. The updated version will be posted on our website, and the date of the latest update will be indicated at the top.

For any questions or to exercise your data protection rights, please contact our Data Protection Officer at:

Email: hello@ai-desk.ai